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Lufthansa Cancellation & Refund

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Lufthansa Airlines cancellation & refund

Lufthansa Airlines cancellation policy provides flexibility to accommodate travelers' needs. Whether you need to cancel your flight or request a refund, the airline ensures a straightforward process for a hassle-free experience. (Updated as of 20 December 2024.)

Lufthansa Cancellation Policy

  1. Refundable Tickets

    Passengers with refundable tickets can cancel their flights anytime and receive a full refund, minus any applicable cancellation fees.

  2. Non-Refundable Tickets

    Depending on the fare conditions, passengers may receive a travel credit or refund of unused taxes and fees for non-refundable tickets.

  3. 24-Hour Cancellation Policy

    Lufthansa allows passengers to cancel any booking within 24 hours of purchase for a full refund, provided the flight is booked at least 7 days before departure.

How to cancel your flight?

Passengers can cancel their flights through the following options:

  • Online Portal:Log in to your account on the Lufthansa website or app.
  • Call Center:Contact Lufthansa customer service for assistance with cancellations.
  • Fond Travels Assistance:Call Fond Travels at +1 (323) 800 6001 for personalized support.

Lufthansa Refund Policy

  1. Requesting a Refund

    Refunds can be requested online through the Lufthansa manage booking portal or by contacting customer service.

  2. Processing Time

    Refunds typically take 7–14 business days for credit card payments and up to 21 days for other payment methods.

  3. Special Cases

    In case of Lufthansa flight disruptions or cancellations, passengers are entitled to a full refund or a rebooking option without additional charges.

FAQs

Yes, Lufthansa allows passengers to cancel their flights without charge under their 24-hour cancellation policy. To qualify, the booking must be made at least 7 days before the departure date. This policy applies to all fare types, including non-refundable tickets, as long as the cancellation is initiated within 24 hours of purchase.

Refundability depends on the fare type purchased. Refundable tickets allow for cancellations with a full or partial refund, depending on the ticket conditions. The ticket type and refund eligibility are clearly mentioned during the Lufthansa flight booking process and can be found in your booking confirmation email or in the airline manage booking section on the Lufthansa website.

The refund processing time varies based on the payment method. Credit or debit card refunds typically take 7–14 business days to reflect in your account. For other payment methods, such as bank transfers, the process may take up to 21 days. If there are any delays, call us at +1 (323) 800 6001, and we will assist you with any updates.

If Lufthansa cancels your flight, passengers are entitled to a full refund or free rebooking for another flight. In such cases, you will be notified by the airline via email or phone with details about your options. Refunds for airline-initiated cancellations are processed promptly without any deductions.

Non-refundable tickets can be canceled, but the refund is typically limited to unused airport taxes and fees. In some cases, passengers may receive travel credit for future bookings. To check your options, log in to the Lufthansa manage booking portal or contact Fond Travels at +1 (323) 800 6001.

If an error was made during the booking process, you can cancel the ticket within 24 hours under the 24-hour cancellation policy. After this window, you may incur cancellation fees or need to modify your ticket.

Refunds for missed flights depend on the fare conditions of your ticket. Non-refundable tickets generally do not qualify for refunds, while refundable fares may allow partial refunds. Always review the fare rules before booking to understand your rights.

Refundable tickets can be canceled without a fee. However, certain promotional fares may have specific conditions, and a small administrative fee might apply. The exact terms are mentioned during the Lufthansa flight reservation process.

If your flight was booked through a third-party travel agency, such as Fond Travels, you must contact the agency directly for cancellation and refund processing. They will coordinate with Lufthansa on your behalf to ensure a smooth experience.

You can cancel your flight through the Lufthansa website, mobile app, or by calling the airline's customer service. Alternatively, call us at +1 (323) 800 6001 to provide expert support for cancellations and refunds for all Lufthansa bookings.

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