Customer Support, 24/7

If you booked with Fond Travels and something has changed, call +1 (323) 800 6001. A real agent answers 24 hours a day and handles date and route changes, cancellations, refund status, airline schedule changes, name corrections, seat and checked-bag add-ons, special assistance, receipts and invoices, and missed or delayed flights. No ticket to open, no waiting for an email reply; most requests are resolved on the first call.

How to get help fastest

1. Call +1 (323) 800 6001. The line is open around the clock, including weekends and holidays.
2. Have your booking reference (on the confirmation we sent), the last name on the reservation and your travel date ready.
3. Tell the agent what changed: a new date, a canceled flight, a spelling error, an extra bag, a medical need. A clear request gets a faster quote.

What we can do on a call

• Date or route changes: check your fare rules, quote the airline's change fee and fare difference, and rebook on the line.
• Cancellations and refunds: cancel, explain whether a refund, a credit or nothing is owed under the fare rules, submit the refund request and track it.
• Airline schedule changes: review the new times, explain options and rebook you.
• Name corrections: fix typos under the airline's correction policy. Transferring a ticket to a different traveler is usually not permitted.
• Seats and bags: add checked bags or choose seats, including extra-legroom seats where offered.
• Special assistance: add wheelchair service, medical equipment notes, dietary requests, unaccompanied-minor or senior assistance.
• Receipts and invoices: resend confirmations and itemized receipts for expenses or insurance claims.
• Missed or delayed flights: explain what the airline allows and rebook you on the next option.
• Hotels, cruises and cars: change dates, room types, cabin categories or pickup locations after confirming the cancellation window.

Airline schedule changes and cancellations

Airlines change flight times, swap aircraft and cancel flights, sometimes months out and sometimes the same day. When that happens to a ticket booked through us, we are notified and will contact you. Your options usually include accepting the new schedule, moving to another flight on the same airline at no additional fare when the change is significant, or requesting a refund to your original form of payment if the airline cancels or makes a major change and you no longer want to travel. Which options apply is decided by the airline's rules and US Department of Transportation regulations, not by Fond Travels. We read those rules for you, find alternatives and handle the rebooking.

Refund timing

Refund timing depends on who issued the booking. For airline tickets that qualify, US regulations require the airline to process the refund within seven business days for card payments, though the credit can take a further billing cycle to appear on your statement. Hotels and car rental companies typically release funds within five to ten business days. Cruise refunds vary by line and by how close to sailing you cancel; some take four to six weeks. We submit the request the day you cancel, give you a reference and follow up if it runs past the expected window. We cannot speed up a provider's accounting, but we can tell you where the request stands.

Special assistance

Tell us about any assistance need when you book, or call at least 48 hours before departure so the airline can confirm it. We can request wheelchair service to the gate, note portable oxygen concentrators and other medical devices, arrange assistance for travelers who are blind, deaf or have limited mobility, and add service-animal documentation to your record. For children flying alone, we book the airline's unaccompanied-minor service, explain age limits and drop-off and pickup procedures, and confirm the adult names at both ends; see our special fares page. Seniors can ask for pre-boarding and forward seats where the airline allows.

Baggage questions

Baggage allowances differ by airline, fare class and route, and they change often. Our baggage fees guide lists carry-on and checked-bag rules by carrier, and our airlines page links to each carrier's policies on sports equipment, instruments, strollers and overweight bags. If you are unsure what your ticket includes, call and we will read the allowance off your booking and add bags in advance, which usually costs less than at the airport.

Why book by phone with Fond Travels

Support is the reason to book with an agent. When an airline cancels at midnight, you call +1 (323) 800 6001 and a person who can see your entire itinerary handles it. Fond Travels is an independent US agency in Woodbridge, Virginia, rated 4.8 of 5 across 2,200+ Google reviews; read them on our reviews page, learn more about us, or see the contact page. Our terms and conditions explain how changes and service fees work.