Your personal information will be stored by us and used so long as we need it for providing our services to you and complying with our legal obligations. After we have completed providing our services to you then we will be deleting or anonymizing your personal information in our official records. Moreover, you also have every right to request us to stop the use of your personal information at any time and to delete it from our records.
We are fully conscious and aware of the fact that your personal information must remain secure with us. We accordingly have been implementing appropriate security measures for protecting your personal information with us, and you must also be aware about the inherent security implications in disclosing your personal information online, which anyways is not foolproof, and we therefore shouldn’t be held responsible or accountable for any breach of security unless the same was caused due to our negligence.
How we collect your personal information
When you connect with us through an email, phone, live chat, comments on blogs, or making enquiry through our website, the personal information provided by you such as name, date or birth, phone number, email address, billing address and shipping address, will be collected and stored by us for future booking and transaction purposes. You may also provide your financial and other personal information to us such as payment details, and passport and visa details. We will also be collecting technical information regarding your use of our website as well as relevant information about your device (computer, smartphone etc), your visits to our website, and/or your online chats with our staff for enquiry or booking purposes. Your technical information collected by us may include device data (such as computer or mobile device), web browser used by you, location data (such as your current location, time zone of your device or IP address), log data about your visits to our website (such as URLs, data about your internet service provider, number and timing of clicks on the content, events viewed, download errors, page response times, length of visit to certain pages etc), and data about your interactions (such as sharing content on social media). The technical data will be collected by cookies being used on our website. Apart from these, your information may be received by us from third parties collecting your personal information and passing it on to us.
How we use your personal information
Your personal information is used by us for supplying the travel products and/or services as requested by you and also for corresponding with you for supplying the same, for providing support to you regarding these services, for improving our website and services, for complying with our own legal obligations, and for performing internal business processes.
We will be using your personal information for sending you our special offers, newsletters and other marketing communications through email, phone or text message. You may however opt- out of receiving marketing communications with us anytime, but this will be to your disadvantage as you will not receive special offers from us. You may do so by unsubscribing from our mailing list at any point through the unsubscribe link in all of our email newsletters.
We may be sharing your personal information with third parties whenever necessary for providing you travel products and/or services requested by you or booked, for complying with our legal obligations, and for our legitimate business interests.
You have every right to know what kind of personal information we are holding about you and how your information is being processed by us. You may always seek a copy of your personal information being collected and stored by us by contacting us through this form/contact box. You may ask us to delete or stop processing your personal information with us when you think there’s no legal ground whatsoever for your information being held by us, or transfer any information to a third party upon your request.
Fond Travels runs promotions with third parties on certain special occasions of the year. We may be using third-party advertising companies for serving advertisements whenever you visit our website. Your personal information (other than your name, email address, phone number, billing address or shipping address) may be used by these third-party companies regarding your visits, for enhancing user experience, offering diverse content and providing advertisements about products and services that might be of interest to you.
During exceptional circumstances, we will be disclosing your personal information and any other information regarding your relationship with us, if our company is sold or merged with another company.
Links to external websites
We want your payments to be secure whenever booking or making any transactions with us as it is of paramount importance. We at Fond Travels want to assure you that industry-standard encryption technology is used for our online booking service in order to secure your credit or debit card transactions with us.
At the same time, we also want to tell you that transmitting any kind of information through the internet isn’t foolproof and completely secure. We will however be trying our best and taking effective steps for protecting your personal information in every way possible, but we still can’t guarantee the security of your personal information transmitted through the Internet, and any such transmission will be solely at your risk.