Swiss Airlines Cancellation & Refund

Swiss Air cancellation policy

Swiss Air offers flexibility for passengers needing to cancel their bookings. The policy depends on the type of ticket purchased and the fare conditions.

• Refundable Tickets:
  • Fully refundable tickets can be canceled without penalties before the departure time.
  • Refund requests can be initiated through Swiss Air, which manages bookings or customer service.
• Non-Refundable Tickets:
  • Non-refundable tickets may not be eligible for a refund; however, taxes and fees can often be reclaimed.
  • Changes or cancellations may incur a fee based on the fare type.
• Time Frame for Cancellations:
  • Cancellations must be made before the flight's departure to be eligible for a refund or rebooking.
  • For flights canceled within 24 hours of booking, a full refund may apply if the departure is at least 7 days away.

Swiss Air refund policy

Swiss Air strives to process refunds promptly for eligible bookings. The process depends on the ticket type and payment method.

• Refund Process:
  • Refunds can be requested online via the Swiss Air refund request form or by contacting customer service of Fond Travels at +1 (323) 800 6001.
  • Payment refunds are typically returned to the original payment method.
• Processing Time:
  • Credit card payments are refunded within 7–10 business days.
  • Depending on the bank, bank transfer refunds may take up to 20 business days.
• Refundable vs. Non-Refundable Tickets:
  • Refundable tickets are eligible for a full or partial refund, depending on the cancellation timing.
  • Non-refundable tickets do not qualify for fare refunds, but taxes and surcharges can often be refunded.

Swiss Air missed flight policy

Swiss Air handles missed flights based on the circumstances and ticket type.

• Rebooking Options:
  • Passengers with flexible or refundable tickets can rebook the flight for the next available departure without penalties.
  • Non-refundable tickets may require the purchase of a new ticket or incur a rebooking fee.
• No-Show Policy:
  • If you fail to cancel your booking before the flight departs, your ticket may be considered a no-show, and the fare might be forfeited.
  • For connecting flights, Swiss Air will try to accommodate you on the next available flight, subject to ticket conditions.
• Contact Swiss Air:
  • If you anticipate missing your flight, contacting Swiss Air customer service immediately is recommended to discuss your options.

For further assistance with cancellations, refunds, or missed flights, call Swiss Air’s customer service or manage your booking online for quick solutions. For personalized support, call Fond Travels at +1 (323) 800 6001 .