ANA Customer Service Number

Friday, March 19, 2021

ANA Customer Service Number

ANA Customer Service Number

Have you ever flown with a 5-Star airline in Japan? If you haven’t done so then think of flying with ANA or All Nippon Airways. Founded in 1952, ANA is currently Japan’s largest airline offering flight services to over 110 domestic and around 80 international destinations. A member of the leading global airline alliance Star Alliance since 1999, ANA takes pride in being the launch customer as well as the biggest operator of Boeing 787 aircrafts. ANA also boasts of having more than 29 million members of its famed frequent flyer program ANA Mileage Club. The customers will also find themselves to be privileged when they choose to fly with ANA, which has consistently been awarded the 5-Star rating every year from SKYTRAX since 2013. You will be delighted to know that ANA is the only airline in Japan to have won the prestigious 5-Star rating by SKYTRAX for eight consecutive years. ANA operates out of its two major hubs in Tokyo – Narita International Airport (NRT) and Haneda Airport (HND) – and will help you connect to various destinations across Japan, North America, Asia, and China. If you are also excited to fly with this award-winning airline then call ANA customer service number at the soonest possible to book flight tickets with All Nippon Airways for an enjoyable trip to your preferred destination.

When it comes to travel and booking flights with All Nippon Airways, the customers have to face several issues which need to be sorted out for a smooth travel experience. The best solutions to flight-related issues are possible when you get into contact with ANA customer service agents. The biggest concern however is how to speak to a live ANA agent so that the problems you might be confronting gets resolved sooner. Let’s see the best ways in which the ANA customer service team can be contacted.

ANA introduces new 24/7 chatbot for automatic responses

All Nippon Airways has introduced a new 24/7 chatbot for customers who prefer automatic responses. The customers can get answers to common queries instantly through automated feeds. However, the ANA chatbot won’t be making flight reservations, change or cancel reservations, or change/register ANA Mileage Club members. The customers who choose to interact with the chatbot should also remember not to enter their reservation information or personal information (e.g., name, address, card number, telephone number, or email address). The chatbot is a form of customer service and best suited for answering common queries. They aren’t helpful or effective like the live customer service agents when it comes to carrying out specific tasks such as ticket bookings, flight change or cancellation, getting refunds, and many more.

ANA Customer Service Plan

ANA considers each customer valuable and is continuously working for improving its services and offering the most comfortable and safest trip to all its customers. All Nippon Airways has prepared a Customer Service Plan to assist its customers in the best way possible. The new Customer Service Plan applies to services provided to ANA’s customers in the United States, and has been prepared keeping in view the U.S. Department of Transportation (DOT) regulations.

ANA offers the lowest fares available to the U.S. customers when making reservations through All Nippon Airways official website, airport ticketing counters in the United States, or ANA Customer Service Center by booking over the phone. The reservations will be done only when the customers provide information related to their preferred class of service and travel dates.

The U.S. customers will also be provided timely information regarding diversions, cancellations, and known delays of 30 minutes or more, for flights departing in 7 days or less. The customers will be informed within 30 minutes when ANA becomes aware of it by providing flight status information through flight status displays at U.S. airports and announcements at gates, or providing flight status information online through the ANA website, or when calling ANA Customer Service Center for flight status information, or providing flight status information by email and SMS messages.

Under its Customer Service Plan, ANA will make efforts to ensure that all checked baggage is available at the earliest after a customer’s flight arrives at the gate. If the baggage fails to be delivered in time then extensive search will be conducted by the airline and the baggage will be returned within 24 hours. However, if the baggage is unable to be traced and is finally lost then the airline will refund any fees paid by the customer for its transportation (including fees for excess or overweight baggage). Additionally, the customer whose baggage has been lost or delayed will be paid compensation by the airline in accordance with the applicable international agreements.

The Customer Service Plan also assists in allowing the final bookings to be canceled without any penalty within 24 hours after the original purchase, except for reservations made within 7 days of departure, which may be canceled without penalty only if the applicable fare rules permit. The request for refunds may also be accordingly made through the ANA Customer Service Center in the USA.

The customer service team of ANA also provides special assistance to passengers with disabilities, older passengers aged 65 years and above, unaccompanied minors, pregnant women, passengers traveling with small children, and other passengers who may need special assistance. For all those customers seeking special assistance, service requests will have to be made in advance so that the airline ensures safe and comfortable travel for such passengers.

How ANA customer service is helpful for other passengers?

The customer service team of All Nippon Airways provides help to passengers in many other ways. The customers can get information regarding ANA flight cancellation policy, ANA flight change policy, ANA Mileage Club rules and policies, and aircraft configuration information. The customers will be notified by ANA customer service in a timely manner regarding travel itinerary changes (e.g., scheduled departure time, cancellations, or delay) for flights scheduled to depart in more than 7 days. The notifications will be sent to the customers’ registered email or through SMS messages. In the event of misconnections, cancellations, or flight delays, the customer service will also assist the customers in rebooking flights for travel to their respective destinations.

ANA takes care to promptly address the concerns of its valued customers while constantly improving its services. If the customers choose to contact ANA Customer Service Center to get their problems resolved then the airline will respond to all written complaints within 30 days or even sooner, and provide a substantive response within 60 days.

What are the other ways to contact ANA Customer Service Center?

Apart from ANA chatbot that provides automated response, the ANA Customer Service Center can also be contacted through email. The customers can seek information regarding reservations (including changes/cancellations) and purchases, check-in, flight information, e-Ticket, boarding/flight status notifications, reservation upgrade, aircraft changes, and seat changes through emails, which will be sent by the airline to their registered email address. The customers also have the flexibility to opt for ANA app push notifications and SMS messages regarding delays or cancellations (on the day before departure and the departure date itself).

The purpose of contacting ANA customer service is mainly for flight-related issues such as fares, other charges and fees, seat availability, flight awards, flight bookings, change, cancellation, refunds, flight schedule, check-in, in-flight services, and baggage information. This can be done best by dialing All Nippon Airways contact number 24/7 from anywhere in the world. For ANA travel-related queries or flight reservations you can also call Fond Travels live ANA agents at +1-571-389-6426 to get the best possible help and cheap flight bookings.

Also, read our blog How do I Contact Southwest Airlines?.

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