Payment Policy

Fond Travels is committed to customer satisfaction and ensures a hassle-free, seamless booking experience. We want your travel to be safe and secure always, without ever worrying about your payment concerns. We kindly request you to go through our Payment Policy thoroughly in order to avoid any confusion before you proceed to make reservations or transactions with us.

Your payment process starts soon after the booking/reservation is confirmed. But before we proceed to provide details about Payment Acceptance Policy it is important for you to know about our pricing, taxes/fees, and how the payment is to be done.

Pricing, Taxes/Fees, and Payment

The total prices quoted by us will be inclusive of all fees and taxes applicable to airfare, hotel, car rentals and/or vacation packages in your booking. The concerned travel suppliers may also charge additional surcharges and service fees, if applicable, and can be contacted directly regarding any clarifications or queries.

Our Fees and Exceptions

Fond Travels will be charge a service fee as described hereunder. This will be in addition to cost and fees charged by each Travel Supplier. The fees charged by us are generally non-refundable and applicable per-passenger, per-ticket basis.

Booking Fees Online/Over the Phone: A service fee of up to $200 is charged on a per-passenger, per-ticket for U.S. Domestic and International flights.

Post-Ticketing Fees: For Cancellations/Changes/Refunds within 24 hours of booking we will charge a service fee of up to $100, and beyond 24 hours booking window the service fee charged will be up to $200, applicable per-passenger, per-ticket for U.S. Domestic and International flights.

Please Note: Airline fare rules will be applicable to any and all changes to your itinerary. We don’t guarantee and neither be responsible for any reservations or bookings made or confirmed to you when any changes are made to your original itinerary by the travel supplier upon your request or schedule changes.

Fare Changes & Post Payment Price Guarantee

Prior to your payment being processed and accepted successfully, we will notify about any fare changes due to fluctuations which is either to be accepted or declined by you. If you choose to decline the transaction then we won’t charge any fee.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment, we hereby guarantee that the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of airfare will be honoured by us.

Payment Acceptance Policy

We at Fond Travels accept all major debit card and credit card issued in the United States, Canada and many other countries as listed in the billings section with a verifiable billing address. You will be required to make full payment at the time of booking. Your due agreement and authorization will be needed by us and/or our authorized third-party suppliers to process the total booking amount through debit card or credit card. At the same time you must also ensure that the billing address and credit card verification number is accurate and duly accepted by the merchant. It should be noted that the prices, offers and conditions of sale are subject to change without any prior notice.

If your credit card is declined during the transaction processing then you will be notified by us through email within 72 hours. Your transaction will confirmed only when we receive full payment either through credit card or debit card.

Please Note: All bookings whether related to flights, hotels, car rentals or vacation packages will be confirmed only when we receive complete confirmation details from you. Pre-payment, in part or full, may be required to confirm the booking, in some cases. Additionally, we may contact you or your bank if we assess that the transactions pertaining you are determined to be of high-risk by our systems, and process such transaction only after it is declared to be safe by our credit card verification team. This is done by us for providing you further safety.

Credit/Debit Card Payment Rules

  • All credit cards will be accepted by us only with verifiable U.S., Canadian or other countries' billing address
  • All bookings and fares are guaranteed only after being finally ticketed
  • The bookings for flights, hotels, car rentals, vacation packages will be guaranteed only after you have received a confirmation number by email from us
  • You must authorize the total amount to be charged by us after submitting your credit card or debit card for a booking/transaction. You will however not required to pay any charges if your booking is not confirmed by us for some reason
  • Ticketing is not automatically guaranteed only after simply submitting your credit card to us unless full payment is received by us from your bank
  • Fond Travels will not be responsible or accountable in any way if your credit card or debit card is not charged or approved
  • When the booking is finally ticketed at the originally quoted price then the ticket becomes non-refundable and non-cancellable
  • You will be responsible for all credit card payments and agree not to dispute such charges after the transaction has been finally made and tickets sent through email confirmation
  • You agree to reimburse Fond Travels in case of credit card disputes or charge back where a genuine transaction has been made by you on our website

Vacation Package Rules and Regulations

  • All vacation package prices are displayed in United States Dollars (USD)
  • All vacation packages purchased through us are non-refundable and non-transferable
  • Fond Travels will charge your credit card for the full amount of your vacation package at the time of booking itself
  • No portion of the vacation package is guaranteed unless we receive the full payment of the whole vacation package
  • Fond Travels will charge a service fee of $50 for flight bookings per-passenger, per-ticket basis, $42 per room per night for hotel bookings, and up to $40 for car rental bookings. This is applicable for each new reservation
  • The vacation package prices quoted by Fond Travels will be inclusive of all fees and taxes applicable to airfares, hotels, car rentals and other activities of your itinerary. Additional fees and surcharges may be applicable and charged by the concerned travel supplier, and who is to be contact directly for any queries and clarifications
  • Once a vacation package is finally booked, some or all of the components may be non-refundable, and can be cancelled only as per applicable cancellation rules of individual travel product comprising the vacation package
  • If you however want to change or cancel a vacation package then Fond Travels will charge a service fee, which will be $75 for flights per-passenger, per-ticket, $25 per room per night for hotels and $10 for car rentals. This will be in addition to any fare difference and any applicable travel supplier fees

General Disclaimer

Fond Travels partners with third-party vendors for making travel arrangements, including flights, hotels, car rentals and vacation providers, and provides these services on their behalf to the customers booking through our website. Fond Travels is not an agent of the third-party Travel Supplier associated with it for business purposes or of the customer, to whom travel related services are being provided. The customer therefore waives any claim against Fond Travels, its subsidiaries or affiliates, and all others providing services on its behalf, and expressly agrees that they won’t be held liable for any damage or loss to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any third-party vendor or supplier; any missed connections, delayed departure, terminations of service, substitutions of accommodations, or changes in fares and rates; any inconvenience, mental distress, loss of enjoyment, or other similar matter; any cancellation or double booking of reservations or tickets beyond the reasonable control of Fond Travels; and any claim of any nature arising out of such actions that are not within the purview or control of Fond Travels in any way whatsoever.

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