Premier Travel Assist plan allows customers to cancel their bookings within 24 hours from the time of their original ticket purchase & have other post-ticketing benefits for a minimal fee which will cover all travelers without subjecting you to our standard administrative cancellation fees. However, the difference in fare may apply in case of date change. After 24 hours, our standard fee and airline rules apply. Our Platinum plan allows customers any time change and cancellation without paying any agency service fee.
Premium & Platinum support is available 24x7x365 for change, cancellation and refund.
Depending on the plan customer selects, Travel Assist service includes:
24 hours change & cancellation: A post ticketing agency service fee will be charged besides any difference in fare if you need to change or cancel your booking within 24 hours from the original purchase. Premium and Platinum plan will avoid this potential agency service fee within 24 hours of your booking and receive a full refund, after 24 hours standard airline penalty/rules applies.Any time change and cancellation: No agency service fee will be charged if you buy Platinum Plan (airline penalty & difference in fare for change are not covered.)Response time: Premium and Platinum plan allows you to skip-the-queue and get faster customer service 24x7x365.Rescheduling Assistance: If the airline changes their schedule, we will find the best alternative flights and re-book possibilities or help you get a full refund from the airlines.Value Added service: Latest updates by SMS about flight delays or changes, Booking confirmation by SMS, Within 24 Hours of purchase, you may change Name, Date, Time, or Date of Birth for free. However, a fare difference (if any), will apply.Important: Travel Assist Plan is applicable on original purchase only and it does not apply when you make a date change/reschedule on your ticket.Note: Travel Assist Plan is nonrefundable and cannot be removed or credited once your reservation has been submitted.
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